Straight forward and fair. No head games, no number games.I have five cars and I buy/lease at least one car per year and I actually enjoyed doing the deal with these guys. even the financing guy who had a lot of extra stuff to sell. Which is one of the reason I don't like to finance and pay cash to avoid a long sales pitch for various warranties and insurances. I liked him so much that I actually bought my first tire/rim insurance. Yup, for a Jeep Wrangler Sport that my 20 year old daugther is going to drive around NJ. There is no side curb in NJ that can even reach the rim! My other 3 cars are all low profile tires and I refuse to buy similar insurance for these cars. Only thing I really request is that they carry other brands like Audi, Toyota, Jaguar, Porsche so I can buy all my cars from them.